At 99 Cent Crafts, all products are digital downloads — including SVG, PNG, DXF, EPS, and embroidery design files. Because no physical items are shipped, your files are delivered instantly after purchase.
Overview
All sales are final and non-refundable. Once a digital file has been downloaded or accessed, we are unable to offer refunds, exchanges, or cancellations.
We encourage all customers to read product descriptions carefully and ensure compatibility with their software and cutting machines (e.g., Cricut, Silhouette, Brother ScanNCut) before purchasing.
Delivery Process
- Instant Access: Files are available for download immediately after payment confirmation.
- How You Receive Files: A secure download link is sent to your email, and files are also available in your account’s Downloads section.
- No Physical Shipping: No postage, handling, or customs fees apply.
- Re-Download Anytime: Log in to your account to access your purchases in the future.
Non-Returnable Items
We do not accept returns or issue refunds for:
- Downloadable digital products (SVG, PNG, DXF, EPS, embroidery files, etc.)
- Gift cards or store credit
- Custom or personalized digital designs
Exceptions
Refund requests are considered only in the following limited cases:
- Duplicate Purchase: You accidentally purchased the same item multiple times (contact us within 24 hours).
- File Issue: The file is corrupted or not working, and we are unable to resolve the issue within 3 business days.
To be eligible, please:
- Provide proof of purchase (Order ID and checkout email).
- Describe the issue clearly and include screenshots or error messages if applicable.
- Email your request to [email protected].
Download Issues
If you experience trouble downloading (e.g., broken link, missing email, failed download), please contact us immediately. We’ll assist to restore access to your purchase as quickly as possible.
International Customers
Our digital products are available worldwide. There are no shipping fees, customs charges, or delivery delays for digital downloads.
Contact & Support
99 Cent Crafts – Affordable SVG & Embroidery Files
1612 Bridewells Ct, Joppa, MD 21085, USA
Email: [email protected]
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Typical response time: within 24 business hours.
Disclaimer
By purchasing from 99 Cent Crafts, you acknowledge that you are buying digital content only and that all sales are final once a file has been accessed or downloaded. Please verify software and machine compatibility before purchasing.
Related: Refund and Returns Policy · Terms of Service