Customer Help
We’re here to assist you with orders, downloads, and account questions.
Common questions about digital purchases
Orders and Access
After payment, download links will appear on the order confirmation page and be emailed to you immediately.
Please check your spam/junk folder. If not found, contact us and we’ll resend it promptly.
Yes. You can log in to your account and access past orders at any time.
No account is required, but creating one helps you manage your downloads easily.
Yes! All purchases include personal and small commercial use. Please check the license page for full terms.
Absolutely. Our SVG files work with Cricut/Silhouette, and embroidery files are compatible with Brother, Janome, and more.
If you need help with your download or refund
Returns and Refunds (digital version)
Contact us immediately and we’ll fix it ASAP.
Please try re-downloading. If the issue persists, we’ll send a replacement or alternative format.
Please contact us within 24 hours. We may approve refunds case-by-case if the file hasn’t been downloaded.
Email us at [email protected] or use the Contact Us form.